How to Log In and Submit a Ticket in Zoho Helpdesk
Sign in to Zoho Helpdesk
- Double-click the Helpdesk icon on your desktop or navigate to the Helpdesk portal:
- Zoho Helpdesk is configured for Single Sign-On (SSO) using Microsoft Edge. After opening the portal, wait a few seconds and you will be signed in automatically.
How to Submit a Zoho Helpdesk Ticket
- Open the Helpdesk portal.
- Click Add Ticket to create a new ticket.
- Click My Area to view all of your tickets, both open and closed.
- Select Submit Ticket for the department from which you need assistance.
- Complete all required fields.
- Provide a detailed Subject and Description to help the department understand your request.
- Fields marked with a red * are required.
- If needed, attach a document or image by clicking Attach a File near the bottom of the form.
- Click Submit to create your ticket.
- After submitting the ticket, you will be returned to My Area, where you can view the ticket you just created.
Managing Your Ticket
From My Area, you can:
- View the status of your tickets.
- Add comments or additional information.
- Close the ticket if you are able to resolve the issue on your own.
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