To manage your voicemail using your Desk Phone or your 3CX app 

Dial “99999”, then when prompted enter your PIN, followed by "#". 

After listing your voicemail information

The initial options you are presented with, are the following:

1. Dial * to play your messages.
2. Dial “9” to go to options.
3. Dial pound “#” to exit.

When you dial “9” for options, the following options will be announced by the voicemail system. 

Dial the respective numbers to change and update these features:

1. Dialing “1” allows you to change your profile status.
2. Dialing “3” allows you to dial a number.
3. Dialing “4” allows you to delete all read messages.
4. Dialing “5” allows you change your self-identification message.
5. Dialing “6” allows you to play mailbox information.
6. Dialing “7” allows you change your voicemail PIN number.
7. Dialing “8” allows you to change your greeting message.
8. Dialing “9” allows you to restart the voice menu prompts.

To manage your voicemail using any company phone (not your own extension)

1. Press voicemail button (envelope or recording icon) or dial “99999”
2. Press the “#” key when prompted for the pin number
3. Enter your extension number when prompted
4. Enter your PIN when prompted, followed by “#”

After listing your voicemail information

The initial options you are presented with, are the following:

1. Dial * to play your messages.
2. Dial “9” to go to options.
3. Dial pound “#” to exit.

When you dial “9” for options, the following options will be announced by the voicemail system. 

Dial the respective numbers to change and update these features:

1. Dialing “1” allows you to change your profile status.
2. Dialing “3” allows you to dial a number.
3. Dialing “4” allows you to delete all read messages.
4. Dialing “5” allows you change your self-identification message.
5. Dialing “6” allows you to play mailbox information.
6. Dialing “7” allows you change your voicemail PIN number.
7. Dialing “8” allows you to change your greeting message.
8. Dialing “9” allows you to restart the voice menu prompts.

To manage your voicemail from outside the office

1. Dial the main business telephone line
2. Dial “99999” when the welcome recording is playing 
3. Enter the extension number when prompted
4. Enter your pin number when prompted, followed by “#”

After listing your voicemail information

The initial options you are presented with, are the following:

1. Dial * to play your messages.
2. Dial “9” to go to options.
3. Dial pound “#” to exit.

When you dial “9” for options, the following options will be announced by the voicemail system. 

Dial the respective numbers to change and update these features:

1. Dialing “1” allows you to change your profile status.
2. Dialing “3” allows you to dial a number.
3. Dialing “4” allows you to delete all read messages.
4. Dialing “5” allows you change your self-identification message.
5. Dialing “6” allows you to play mailbox information.
6. Dialing “7” allows you change your voicemail PIN number.
7. Dialing “8” allows you to change your greeting message.
8. Dialing “9” allows you to restart the voice menu prompts.